Our Publication and Distribution Management System solution maintains all subscriber information and the related actions efficiently and flexibly. The system manages the data in a uniform database, however, the publishers of individual papers are maintained separately within company groups.

Daily business processes and data maintenance are supported conceptionally, which allows their intuitive management. Through the export and import processes established in the system, the application can be connected to the corporate system, providing an organic and integrated support for the daily business activities.

Database background: The system maintains customer data in a uniform database; within the company group data are broken down by publishers, regardless of the number of copies or the number of different papers a customer orders.

Standardised record of subscriber and customer information: In addition to the customer's delivery address and billing address, the system maintains a record of the customer's temporary address as well, all in one standard framework.

Complete customer history: The system tracks the complete lifecycle of each customer and each order: from the moment of posting the order through to billing or the handling of potential complaints.

Hierarchical authorisation system. The authorisation system allows users to access only the functions they are authorised to access. Authorisations can be defined both at the company level, or company group level.

Functions

Subscriber management

• Management of master customer data: For individual customers, the system is used to store, modify and look up information regarding name, address, residence, billing address, former addresses, etc.
• Management of temporary customer data: Management of temporary addresses associated with orders.
• Customer list: Generation of a customer list based on user-defined parameter combinations.
• Customer merge: The system removes duplicate records existing in the database for whatever reason, and merges customers so that data is stored in the same place for the same customer.

Master data management

• Product management: Management of product master data: product code, description, price, additional information.
• Promotion and action management: Management of sales events associated with specific products (sales code, description, product, period, etc.)
• Attachments: Link attachments to the specific products

Order management

• Order recording: enter and modify the master data for each order (customer, product, number of copies, last subscribed period, start and end dates, etc.).
• Order listing: search among orders based on user-defined parameter combinations.
• Capability of group order generation: batch posting of all orders satisfying filter criteria (e.g. order renewals).

Distribution support

• Transfer of distribution data: the system transfers distribution data to the company responsible for distribution.
• Formal data: transfer data to the National Association of Publicity Houres (Audit Bureau of Circulations)

Financial module

• Billing: issue all invoices related to the order (pre-payment invoices, invoices, revised invoices, cancelled invoices), manage and print invoice information.
• Payment import: import amounts paid by customers from external file (e.g. financial system).
• Invoice list: search invoices issued in the system on the basis of user-defined parameters.
• Manual entry of payments: manual payment entry capability to record unique payment transactions, e.g. the ones performed in the offices of the publisher.
• Payment list: search payments entered in the system on the basis of user-defined parameters.
• ERP system export: export the data of invoices issued in the system to the financial system.
• Batch collection import: import all payments from the banking system.
• Current account list: a current account can be linked to each partner to track the current balance of the specific partner.

Customer service

• Identification: generate a standardised code system, suitable for supporting any subsequent enhancements regarding the implementation of customer cards, bar codes and a loyalty point system.
• Entry of notes and complaints: a screen supporting the work of customer service personnel, allowing them to promptly look up the customer making the complaint.
• Track and search for complaints: a search capability which looks up a specific complaint among the ones entered in order to see how it was handled.

Marketing campaign management

• Publisher marketing campaign management: records of the marketing campaign master data.
• Profitability record: track the results of marketing campaigns through the entry of reaction results and queries.
• Analysis and research: a function supporting the profitability analysis of individual marketing campaigns; the user can select from campaigns based on specific parameters.

Administration

• Master data management: parameters for the operation of the system can be set up by means of master data management; the user can define combo-box contents here (e.g. payment methods, company types, gift types, roles, etc.).
• Management of system authorisations: manage companies within the group, as well as the authorisation settings of each user role.
• User management: enter the individual users of the system and assign authorisation roles to them.
• System log: logs and looks up all actions performed by the users in the system.